Frequently Asked
Questions

Starting mental health care often comes with questions. Find quick answers about care,
appointments, insurance, medications, and practice policies at CopeWell Psychiatry & Wellness.

Getting Started

How do I know if CopeWell Psychiatry is a good fit for me?

CopeWell provides psychiatric care for adults experiencing depression, anxiety disorders, ADHD, OCD, bipolar disorder, PMDD, insomnia, trauma and PTSD, stress, and burnout. Services include psychiatric evaluation, medication management, integrative psychiatry, ADHD testing, genetic testing, and Spravato® treatment.

Not sure where to start? Schedule a complimentary 15 minute consultation to see if CopeWell Psychiatry is a good fit for your needs.

What should I expect at my first appointment?

Your initial psychiatric evaluation is approximately 60 minutes. We will discuss your symptoms, history, previous treatments, medications, lifestyle, and goals to develop an individualized treatment plan.

Do you offer in person and telehealth appointments?

Yes. In person appointments are available at our Killeen office, with telehealth available for eligible patients based on location and clinical appropriateness. Telehealth visits require video. Phone only visits are not offered.

What ages do you treat?

CopeWell Psychiatry primarily provides psychiatric care for individuals ages 17 to 64.

What does integrative psychiatry mean?

Integrative psychiatry combines evidence based psychiatric care with a whole person approach that may consider sleep, nutrition, physical activity, stress, lifestyle, laboratory testing, and supplementation when appropriate.

Do you provide therapy?

We do not provide therapy only services. Supportive psychotherapy may be incorporated into medication management visits, and we can collaborate with or refer you to a therapist when ongoing therapy is recommended.

Medications and Prescriptions

Do you prescribe controlled medications?

Stimulants may be prescribed when clinically appropriate and are kept within recommended dosing guidelines. CopeWell Psychiatry does not prescribe benzodiazepines such as Xanax, Ativan, Klonopin, Valium, Ambien etc. We also do not prescribe controlled medications to patients receiving opioid agonist treatment such as Suboxone, Subutex, Sublocade, or methadone.

What is your prescription and refill policy?

Medication changes and refills are best addressed during scheduled visits. Follow up appointments are generally required every 30 to 90 days, depending on your treatment needs and medications.

Controlled medications require monthly visits, PDMP review, and periodic drug screening when appropriate. Automatic refills are not provided for controlled medications. Refills require an appointment, so please plan ahead to avoid running out, as CopeWell Psychiatry does not provide emergency refill services.

Are there services or treatments CopeWell Psychiatry does not offer?

CopeWell Psychiatry does not provide primary treatment for conditions requiring specialized or higher levels of care, including primary psychotic disorders, schizophrenia, personality disorders, autism, TBI, and active substance use disorders.

We also do not provide emergency or crisis care, benzodiazepine management, or controlled medications for patients receiving opioid agonist treatment.

Insurance and Payment

Do you accept insurance?

Yes. CopeWell Psychiatry participates with several insurance plans. Coverage varies by plan, so benefits should be verified before your appointment.

What if you do not accept my insurance?

You may receive care as a private pay patient. A superbill may also be available for possible out of network reimbursement, depending on your insurance benefits.

Appointments and Policies

How often will I need follow up appointments?

It depends on your symptoms, medications, and treatment needs. Visits may be more frequent when beginning or adjusting treatment and less frequent once your symptoms are stable. Regular follow up is required for medication refills.

What happens if I miss an appointment or cancel late?

Please provide at least 24 hours notice when canceling or rescheduling. Late cancellations and missed appointments are charged 100% of the scheduled appointment fee and are not billed to insurance.

Arriving more than 10 minutes late may result in cancellation of your appointment. Repeated missed or late cancelled appointments may result in discharge from the practice.

Do you complete FMLA, disability, ESA, or other paperwork?

No. CopeWell Psychiatry and its providers does not provide FMLA, short term or long term disability, emotional support animal letters, employment or medical clearance evaluations, workers compensation evaluations, forensic evaluations, or legal evaluations and testimony.

How do I contact my provider between appointments?

Established patients should use our secure patient communication system for nonurgent questions and practice related communication. Messages are not monitored for emergencies.

What should I do if I am experiencing a mental health emergency?

CopeWell Psychiatry & Wellness is not an emergency or crisis service. If you are unable to keep yourself safe, have suicidal or homicidal thoughts with intent or a plan, or are experiencing another psychiatric emergency, call 911 or go to the nearest emergency department. You may also call or text 988 for the Suicide & Crisis Lifeline.

Frequently Asked Questions